# HappySupport

> The self-updating Help Center for SaaS

This file lists the published articles in the HappySupport help center, grouped by collection, to help language models find and cite the right documentation. Browse the help center at https://help.happysupport.ai/en. Each article is also available as raw Markdown by appending `.md` to its URL.

Available languages: en, de (default: en). The URLs above use the `/en/` path segment; replace it with another language code to read that translation where available.

## First steps

The first 30 minutes in HappySupport.

- [How to add a new glossary?](https://help.happysupport.ai/en/articles/how-to-add-a-new-glossary-QtBRsHfCWq4d): How to add a new glossary? This guide walks you through adding a new glossary entry in HappySupport. By the end, you'll have created a glossary item that helps standardize terminology across your docu
- [How to create a new Help Center](https://help.happysupport.ai/en/articles/how-to-create-a-new-help-center-PEobZlkldxTk): How to create a new Help Center This article guides you through creating a new Help Center in HappySupport. By following these steps, you'll set up a branded help center with your company's colors, co
- [Configuring Help Center Settings and Features](https://help.happysupport.ai/en/articles/configuring-help-center-settings-and-features-14RFO9VjFDXk): Configuring Help Center Settings and Features The settings area lets you configure every aspect of a Help Center project, from basic identity information to advanced deployment options. Main Menu The
- [Customize your Help Center home page](https://help.happysupport.ai/en/articles/customize-your-help-center-home-page-Ry89XkPaVh9A): Customize your Help Center home page Learn how to personalize your Help Center's appearance and add quick links to improve navigation for your visitors. Update your Help Center identity 1. Access your
- [Customize the branding theme of your Help Center](https://help.happysupport.ai/en/articles/customize-the-branding-theme-of-your-help-center-tFVpaOStGPbx): Customize the branding theme of your Help Center This article guides you through customizing the visual branding of your Help Center, including uploading a logo and favicon, setting your homepage URL,
- [Create groups and sub-groups](https://help.happysupport.ai/en/articles/create-groups-and-sub-groups-DaVqZzYYnEj0): Create groups and sub groups Groups help you organize your Help Center articles into logical categories, making it easier for users to find the information they need. This article shows you how to cre
- [How do localization and multiple languages work?](https://help.happysupport.ai/en/articles/how-do-localization-and-multiple-languages-work-fINisn6XMVgr): How do localization and multiple languages work? Each Help Center has one original language. That is the language your content is written and generated in, and the only version you edit directly. You
- [How to translate your Help Center](https://help.happysupport.ai/en/articles/how-to-translate-your-help-center-Z0ekU1kG62gj): How to translate your Help Center This article guides you through setting up automatic translations for your Help Center content. You'll learn how to add new languages and manage your translation sett
- [Internal vs External Help Center](https://help.happysupport.ai/en/articles/internal-vs-external-help-center-d25Anp5NFXHi): Internal vs External Help Center The difference is who can reach it, not how it is built. An external Help Center is for your customers. An internal one is for your own team. In HappySupport you build
- [How to Manage Your Help Center Knowledge Bases](https://help.happysupport.ai/en/articles/how-to-manage-your-help-center-knowledge-bases-xazOVX5lpQ6e): How to Manage Your Help Center Knowledge Bases The Help Center management interface lets you organize knowledge bases, groups, and articles through a structured sidebar and content area. Navigation Si
- [Activate HappySearch in your Help Center](https://help.happysupport.ai/en/articles/activate-happysearch-in-your-help-center-l9swszfFscSO): Activate HappySearch in your Help Center HappySearch is an AI powered search widget that allows your readers to ask questions and receive instant AI generated answers based on your Help Center content
- [Can we have separate Help Centers for admins and regular users?](https://help.happysupport.ai/en/articles/can-we-have-separate-help-centers-for-admins-and-regular-users-DEPn87qq5acS): Can we have separate Help Centers for admins and regular users? Yes, you can create separate Help Centers for different audiences by setting up multiple knowledge bases in your workspace and configuri
- [What integration do I need to work effectively with HappySupport?](https://help.happysupport.ai/en/articles/what-integration-do-i-need-to-work-effectively-with-happysupport-Z5hc3qhB02W9): What integration do I need to work effectively with HappySupport? If you want to host and create your help center with the power of AI, you do not need any additional integration. Only if you want to
- [Glossary: Standardized Terminology Reference](https://help.happysupport.ai/en/articles/glossary-standardized-terminology-reference-BR1V6x18hWU1): Glossary: Standardized Terminology Reference The Glossary is a centralized reference for standardized terminology that keeps language consistent across all your documentation. It holds approved terms,
- [How to add and edit a glossary entry](https://help.happysupport.ai/en/articles/how-to-add-and-edit-a-glossary-entry-rQKKeqCwDmcP): How to add and edit a glossary entry Glossary entries help you maintain consistent terminology across your documentation. By creating standardized terms and definitions, you ensure that your content u
- [Setting up a custom domain for your Help Center](https://help.happysupport.ai/en/articles/setting-up-a-custom-domain-for-your-help-center-l9FLHxQzfsxo): Setting up a custom domain for your Help Center You can connect your own domain to your Help Center so visitors see your brand instead of the default URL. This guide walks you through entering your do
- [How do I migrate from HubSpot, Intercom, Zendesk, or GitBook?](https://help.happysupport.ai/en/articles/how-do-i-migrate-from-hubspot-intercom-zendesk-or-gitbook-9mCCzHMwbHsC): How do I migrate from HubSpot, Intercom, Zendesk, or GitBook? Can I move my current help center into HappySupport? Yes. HappySupport has native, automated imports for HubSpot, Intercom, and Zendesk. T
- [How to import an existing Help Center](https://help.happysupport.ai/en/articles/how-to-import-an-existing-help-center-MGdh1qGE2dzf): How to import an existing Help Center This article walks you through importing your existing Help Center content into HappySupport. You'll set up a new Help Center by importing articles, folders, and
- [What gets imported, and what should I check after import?](https://help.happysupport.ai/en/articles/what-gets-imported-and-what-should-i-check-after-import-Uqq3RMCTJEQO): What gets imported, and what should I check after import? Everything in your documentation. Every article, in every format. Every element inside an article: headings, lists, callouts, tables, code blo
- [Managing Your Account and Organization Settings](https://help.happysupport.ai/en/articles/managing-your-account-and-organization-settings-exQM0u1IJMsh): Managing Your Account and Organization Settings The Settings area lets you manage your personal account details and configure organization wide preferences through a structured navigation panel. Setti

## Article creation

Learn how to generate new support articles with AI.

- [How to create private articles](https://help.happysupport.ai/en/articles/how-to-create-private-articles-VGQwbGG0ebyo): How to create private articles Creating private articles in HappySupport allows you to share support content that isn't publicly accessible. This guide will walk you through creating a new private art
- [Can I record across different tabs?](https://help.happysupport.ai/en/articles/can-i-record-across-different-tabs-4HAYt7tidaVT): Can I record across different tabs? Yes, you can. Our AI Article Recorder Chrome Extension works in the whole Chrome window and records clicks across tabs. Any time you click, the recorder takes a scr
- [How to Install the AI Article Recorder Chrome extension](https://help.happysupport.ai/en/articles/how-to-install-the-ai-article-recorder-chrome-extension-Nw1oVA1QNv2x): How to Install the AI Article Recorder Chrome extension This guide will walk you through installing the AI Article Recorder Chrome extension, which allows you to create help articles by recording your
- [How to Install the AI Article Recorder Windows App](https://help.happysupport.ai/en/articles/how-to-install-the-ai-article-recorder-windows-app-BEEB4bykBCrV): How to Install the AI Article Recorder Windows App The AI Article Recorder lets you capture your screen and voice to create Help Center articles. Here's how to get it installed on your Windows compute
- [How to edit an article after recording](https://help.happysupport.ai/en/articles/how-to-edit-an-article-after-recording-eOD28hmWvOFA): How to edit an article after recording After recording your help article steps, you'll often need to make edits to improve clarity, add formatting, or include additional content. This guide shows you
- [How to use AI Article Recorder (Chrome Extension)](https://help.happysupport.ai/en/articles/how-to-use-ai-article-recorder-chrome-extension-hSNhfvIPMoYO): How to use AI Article Recorder (Chrome Extension) Learn how to use the AI Article Recorder extension to create step by step documentation directly in your web browser. This guide will walk you through
- [How do I record a step-by-step guide with HappyRecorder?](https://help.happysupport.ai/en/articles/how-do-i-record-a-step-by-step-guide-with-happyrecorder-Gc9Qa3nW6Svs): How do I record a step by step guide with HappyRecorder? This article shows you how to record a Step by Step Guide with the HappyRecorder Chrome extension, edit it, and keep it current. It does not co
- [How do I record a UI overview with HappyRecorder?](https://help.happysupport.ai/en/articles/how-do-i-record-a-ui-overview-with-happyrecorder-xPjVwcnO7TRE): How do I record a UI overview with HappyRecorder? This article shows you how to record a UI Overview (the Descriptive Guide type) with the HappyRecorder Chrome extension, and how to edit it after reco
- [How to edit screenshots after recording](https://help.happysupport.ai/en/articles/how-to-edit-screenshots-after-recording-JABartIXWFMa): How to edit screenshots after recording After recording your step by step articles or UI overview articles, you can edit the screenshots to protect sensitive information or highlight important element
- [Can the AI Article Recorder create guides for internal use?](https://help.happysupport.ai/en/articles/can-the-ai-article-recorder-create-guides-for-internal-use-S9VBfT6FDxsw): Can the AI Article Recorder create guides for internal use? Yes, you can use the AI Article Recorder to create guides for internal use. Record any guide the same way you would for public documentation
- [Edit an article's SEO description](https://help.happysupport.ai/en/articles/edit-an-articles-seo-description-ZzTI5Z9PerEZ): Edit an article's SEO description You can customize the meta description that appears in search engine results for any article. This description is managed from the article editor's settings sidebar.
- [How to use the help article editor](https://help.happysupport.ai/en/articles/how-to-use-the-help-article-editor-YWokCmQdIApL): How to use the help article editor The help article editor is a multi pane workspace where you create, organize, and publish Help Center content. Header bar The header bar sits at the top of the edito
- [Can we define our own help article structure?](https://help.happysupport.ai/en/articles/can-we-define-our-own-help-article-structure-nuZtWE71iCfr): Can we define our own help article structure? No, HappySupport doesn't let you create custom article structures from scratch. To get AI generated help articles, you work with the built in templates Ha
- [How is Help Center article creation automated?](https://help.happysupport.ai/en/articles/how-is-help-center-article-creation-automated-MYutNb5tGjN4): How is Help Center article creation automated? HappySupport automates article creation through screen recording analysis and AI support content generation. You record a workflow with the AI Article Re
- [Article templates for support articles](https://help.happysupport.ai/en/articles/article-templates-for-support-articles-tlr9u8kgWYKx): Article templates for support articles When you create a new article, you can assign a template type to define the content format and structure. Article Templates The template selection area appears d
- [Writing support content for AI agents](https://help.happysupport.ai/en/articles/writing-support-content-for-ai-agents-iEhmJCC8Nvd9): Writing support content for AI agents Writing support content that AI agents can access and use is increasingly relevant, though the specifics depend on your product's approach to AI integration. AI a
- [How to publish a new article](https://help.happysupport.ai/en/articles/how-to-publish-a-new-article-wJQK4J4mhKqP): How to publish a new article Publishing an article in HappySupport makes it available to your users in your knowledge base. This guide walks you through the complete publishing process, including how
- [How to share an article with a direct link](https://help.happysupport.ai/en/articles/how-to-share-an-article-with-a-direct-link-LJcPJf718siK): How to share an article with a direct link This article explains how to share an article in HappySupport, making it accessible to anyone with a link. Once shared, users can view your article without n

## Maintenance

Keep all information and screenshots up-to-date in your documentation.

- [Handoff: Track product releases for Help Center updates](https://help.happysupport.ai/en/articles/handoff-track-product-releases-for-help-center-updates-BrzK49Ahbi4I): Handoff: Track product releases for Help Center updates The Handoff page helps you track product changes and transform them into documentation updates for your Help Center. Incoming changes This secti
- [How to connect your Git repo](https://help.happysupport.ai/en/articles/how-to-connect-your-git-repo-wLZnB98czrLE): How to connect your Git repo Connecting your Git repository to HappySupport allows you to sync your product releases with your Help Center. This integration ensures your documentation stays up to date
- [How to update your help articles after every product release](https://help.happysupport.ai/en/articles/how-to-update-your-help-articles-after-every-product-release-siky7pVuRpLV): How to update your help articles after every product release Keeping your help documentation up to date with product changes is essential for providing accurate support to your users. This guide will
- [Use the Help Center Health audit](https://help.happysupport.ai/en/articles/use-the-help-center-health-audit-d8Ec9k9MxOIg): Use the Help Center Health audit The Health audit gives you a quick overview of your Help Center's content quality and configuration. You can check for broken links, SEO issues, missing images, outdat
- [How to auto-update screenshots with product connection](https://help.happysupport.ai/en/articles/how-to-auto-update-screenshots-with-product-connection-9CivkDqaqVsx): How to auto update screenshots with product connection Connecting your product to HappySupport allows the system to automatically update screenshots whenever your UI changes. This integration logs int
- [Can articles and screenshots be translated automatically?](https://help.happysupport.ai/en/articles/can-articles-and-screenshots-be-translated-automatically-yE0IqQAbJLj9): Can articles and screenshots be translated automatically? Yes, article text can be auto translated on Pro and Enterprise plans. Screenshots cannot be translated automatically at this point of time. Sc

## Integrations

Learn how to use your HappySupport Help Center data in your support tech stack.

- [Connect an MCP Client to HappySupport](https://help.happysupport.ai/en/articles/connect-an-mcp-client-to-happysupport-PVAqJDcYUmU3): Connect an MCP Client to HappySupport You can connect external MCP compatible tools to HappySupport, giving coding agents and chat apps access to your Help Center, articles, and Glossary. No API key i

## Analytics & Feedback

Understand how to optimize your help-center further.

- [Get feedback on your articles](https://help.happysupport.ai/en/articles/get-feedback-on-your-articles-rCsvGNF630Qf): Get feedback on your articles The Article feedback page lets you view, filter, and manage reader reactions to your Help Center content. Sidebar Navigation The Feedback item sits in the "More" section
- [Help Center Analytics: Traffic and Performance Metrics](https://help.happysupport.ai/en/articles/help-center-analytics-traffic-and-performance-metrics-13iESHb6ubUR): Help Center Analytics: Traffic and Performance Metrics The Analytics page gives you a comprehensive overview of how your Help Center content performs, showing traffic metrics, trends, and per article

## Admin, Billing & Security

Control who has access, choose your plan, and manage how you pay.

- [Monitor Your Account Resource Usage and Limits](https://help.happysupport.ai/en/articles/monitor-your-account-resource-usage-and-limits-a7ag8dbYqvh9): Monitor Your Account Resource Usage and Limits The Usage page in Settings lets you monitor your account's resource consumption across all plan limits. Settings Navigation You can access the Usage page
- [Managing Personal and Organization Settings](https://help.happysupport.ai/en/articles/managing-personal-and-organization-settings-PwYZxhIgNe9R): Managing Personal and Organization Settings The Admin Settings area provides access to personal account options, organization configuration, and support resources through a structured navigation panel
- [What does it cost to use HappySupport?](https://help.happysupport.ai/en/articles/what-does-it-cost-to-use-happysupport-Pz8K4YlmD1Kw): What does it cost to use HappySupport? HappySupport offers three plans: Starter, Professional, and Scale. What's included on each plan Starter 1 Help Center Up to 5 team members Unlimited articles Hap
- [Does HappySupport offer a free trial?](https://help.happysupport.ai/en/articles/does-happysupport-offer-a-free-trial-0knka0Vki561): Does HappySupport offer a free trial? Yes, HappySupport offers a free trial. No credit card is required to start. What's included in the trial During the trial you can: Create up to 10 articles Invite
- [When are my article limits reset?](https://help.happysupport.ai/en/articles/when-are-my-article-limits-reset-9HOL7E6dzPae): When are my article limits reset? Your article limits reset at the beginning of each billing cycle. The exact date depends on your subscription type. Scenarios If you have a Stripe subscription Your m
- [Understand manual billing on the Plans & Billing page](https://help.happysupport.ai/en/articles/understand-manual-billing-on-the-plans-and-billing-page-v4WEZleMQzC9): Understand manual billing on the Plans & Billing page The Plans & Billing page in Settings displays your organization's subscription information. If your organization uses manual billing, the page sho
- [How HappySupport protects your data](https://help.happysupport.ai/en/articles/how-happysupport-protects-your-data-4CPpyBRAKXY9): How HappySupport protects your data Is HappySupport GDPR compliant? Yes. HappySupport processes customer data only within the European Union and signs a Data Processing Agreement (DPA) with you under

## Agent tools (WebMCP)

Pages of this help center expose WebMCP tools via `document.modelContext` for in-browser AI agents. A WebMCP-capable agent can call these directly instead of crawling the URLs above:

- `search_help_articles` — semantic + keyword search across the help center; returns matching articles with id, link and snippet.
- `read_help_article` — fetch the full markdown of one article by its id.
- `list_help_articles` — list every published article with its id and link.
- `find_related_help_articles` — given an article id, return semantically related articles.

## Optional

- [Sitemap](https://help.happysupport.ai/sitemap.xml): All indexable help center URLs.