Does HappySupport use Customer Content to train AI?
Understand how HappySupport protects your customer content from AI model training through contractual guarantees with OpenAI and Anthropic
No. HappySupport does not use your Customer Content to train, fine-tune, evaluate, or benchmark AI models, and it doesn't allow its subprocessors to do so either.
What the terms and privacy notice say
HappySupport's terms state that Customer Content is used only to provide the Service. The privacy notice separately confirms that AI providers (such as OpenAI and Anthropic) are contractually excluded from using your data to train their models.
Your content is still processed to power AI features like article suggestions and search. AI inputs and outputs are logged for error analysis and deleted after 30 days. But none of that processing feeds into model training, fine-tuning, evaluation, or benchmarking.
For broader details on hosting, encryption, and other data-protection practices, see "How HappySupport protects your data."
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