Product updates

Managing a customer changelog can be surprisingly stressful. When products change as quickly as they do today, keeping customers informed means tracking a constant stream of updates, working out what actually changed, and writing it up clearly, often while the next release is already on its way. It's easy for the changelog to fall behind or miss important changes.

Your changelog is now generated automatically from your product changes. Instead of writing every entry by hand, updates are created for you as your product evolves, so your changelog stays current without the extra effort. You can focus on reviewing and refining entries rather than starting from scratch each time.

When you want to point someone to one section of an article, sharing the article’s main URL makes them find it themselves. You can now share a direct link to any heading, so readers can open the article at that section.

Hover over a heading or focus it with your keyboard to reveal the link control, then copy the URL.

Sometimes you want readers to see an article when they match one audience condition, not every condition. You can now choose “Any” or “All” when an audience has at least two conditions, and the match count and articles readers see follow your choice.

Choose “Any” or “All” in the audience rules for a Help Center article. Existing audiences stay set to “All”; to switch back to “All,” first remove duplicate conditions for the same attribute.

Some guidance should inform answers but stay off reader-facing pages and links. You can now publish articles as “Internal” so the built-in AI and your customer bots can use them without showing them to readers. This lets you make that guidance available for AI answers while keeping it out of reader-facing content.

Choose “Internal” when publishing an article. Audience rules still apply.

When you need to access your help content outside the Help Center, you can now retrieve help centers, collections, and published or Internal articles through the read-only Content API. You can also use reader simulation, and audience rules still apply.

Organization admins can create and revoke API keys in “Settings → API keys” and set an optional expiry. Each key’s secret appears only when you create it, so save it then. Available on Professional and above.

Seeing a familiar face beside a name helps you recognize who’s contributing across the product. You can now upload, crop, change, or remove your profile photo. It appears in the side menu, profile popover, articles, Glossary, and team members.

Open your profile controls to manage your photo. You can update it or remove it there at any time.