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Changelog

Product updates

New features, improvements and fixes in HappySupport

  • New

New

  • Guide previews before starting:

    You want to see a guide’s steps before you begin. You can now preview them in the guide player before starting the guide.

  • New

New

  • Updated

Updated

  • Validated article links in handoff drafts:

    You’ll now see checked article links in generated handoff drafts: invalid links are removed, sibling articles can be linked, and links to unpublished articles stay as plain text until publication.

  • Article links in suggestions:

    When you edit a suggestion, you may want to point readers to a related article. You can now choose an article link in the suggestion editor.

  • Updated

Updated

  • Record article opens HappySupport Recorder:

    If you already have the extension, select “Record article” on the dashboard to open HappySupport Recorder; otherwise, you'll see the installation flow and a toast explaining where to find it, pinned or not.

  • New

New

  • You can link to Help articles or sections, and internal links stay current when URLs or languages change.

  • New
  • Fixed

New

Automatic Changelog

Managing a customer changelog can be surprisingly stressful. When products change as quickly as they do today, keeping customers informed means tracking a constant stream of updates, working out what actually changed, and writing it up clearly, often while the next release is already on its way. It's easy for the changelog to fall behind or miss important changes.

Your changelog is now generated automatically from your product changes. Instead of writing every entry by hand, updates are created for you as your product evolves, so your changelog stays current without the extra effort. You can focus on reviewing and refining entries rather than starting from scratch each time.

New

  • Localized RSS feeds for the changelog:

    If you want changelog updates in your language, you can now subscribe to localized RSS feeds from the “Changelog” page. Each feed includes up to 50 newest entries and is available when the changelog is enabled and the Help Center isn’t access-gated.

Fixed

  • Table of contents follows your reading position:

    Keeping your place in a long article can be tricky. In the table of contents, you can follow your reading position as it keeps your current section visible, without moving the article when the contents fit.

  • More relevant Help Center search:

    When a search misses accented words or useful word forms, it’s harder to find the right article. You can now search the Help Center using Unicode text and word prefixes. Exact-title matches and titles containing all your search terms rank higher.

  • Updated
  • Fixed

Updated

  • Markdown-aware long article translations:

    Long articles can be cut off during translation. You can now translate them in smaller sections that preserve Markdown formatting, reducing the chance of cut-off results.

  • You can now see running article counts for each target language in Private Translations and Help Center settings.

Fixed

  • Adding, editing, or deleting one redirect no longer affects your other redirects.

  • Updated
  • Fixed

Updated

  • Mobile documentation pages scroll with the window:

    On phones and tablets, scrolling a separate content area can interrupt reading. You can now scroll documentation with the browser window; the header stays at the top, and the navigation drawer opens below it. Desktop scrolling is unchanged.

Fixed

  • Callouts preserve selected lines and lists:

    When you add a callout, nearby text can get pulled in or list numbering can shift. You can now keep callouts to selected lines and nested in lists, with ordered-list numbering preserved in the article editor and in Markdown imports and exports.

  • New
  • Fixed

New

Direct links to article headings

When you want to point someone to one section of an article, sharing the article’s main URL makes them find it themselves. You can now share a direct link to any heading, so readers can open the article at that section.

Hover over a heading or focus it with your keyboard to reveal the link control, then copy the URL.

New

Any or All audience matching

Sometimes you want readers to see an article when they match one audience condition, not every condition. You can now choose “Any” or “All” when an audience has at least two conditions, and the match count and articles readers see follow your choice.

Choose “Any” or “All” in the audience rules for a Help Center article. Existing audiences stay set to “All”; to switch back to “All,” first remove duplicate conditions for the same attribute.

Fixed

  • Saving, reopening, and publishing no longer changes your code examples.

  • New

New

  • Copy and open articles from breadcrumbs:

    Need to reuse or share an article? You can now copy it as Markdown, copy the page, view it as Markdown, or open it with a reading prompt in ChatGPT or Claude from the “Copy” button beside the breadcrumbs.

  • Fixed

Fixed

  • Felix approval flows now show the request you answered and which one comes next.

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