Help Center links in Intercom replies

When you’re using Intercom Ticketing and are writing an reply, you want to find the right Help Center article without leaving the composer: You can now search and preview articles, then add an available article link to your reply.

Open the article picker beside Intercom’s article button. Private or otherwise unavailable articles are identified, and people who aren’t signed in can open the HappySupport login page. Previews can show step players and videos.

The article picker is available as soon as you have the HappySupport Chrome Extension installed.