Use the Help Center Health audit

The Health audit gives you a quick overview of your Help Center's content quality and configuration. You can check for broken links, SEO issues, missing images, outdated articles, and more, all from one place.

Access the Health audit

1. Select your Help Center
   In the left sidebar, click the Help Center you want to audit under the Knowledge section.

2. Open the Health page
   Click the heart-pulse Health icon in the navigation rail. This opens the Health audit page, which immediately displays the most recent stored audit run rather than crawling your Help Center on page load.

Understand the Overview

3. Review your overall health score
   The Overview presents an overall health score that summarizes your Help Center's current state. This score reflects the combined findings across all categories.

4. Check recent changes
   The feed area shows recent changes and activity related to your Help Center's health. Use this to track how your score has shifted over time.

5. Review recommended top fixes
   The top-fix area highlights the most impactful issues to address first. These recommendations help you prioritize your maintenance work.

Explore category tabs

6. Open a category tab
   Select a category to drill down into specific types of findings. Available categories include:
   • Links: Broken or problematic links in your articles
   • Structure: Issues with your Help Center's organization
   • SEO: Search engine optimization concerns
   • Images: Missing or problematic images
   • Freshness: Outdated content that may need review
   • Setup: Help Center configuration issues

Work with findings

7. Interpret findings
   Each finding shows severity and status information to help you understand its impact and current state. Review these details to decide how to prioritize your work.

8. Filter findings by status
   Use the filter options to view findings by their status:

   • Open: Active issues that need attention
   • Snoozed: Issues you've temporarily set aside
   • Ignored: Issues you've dismissed

9. Open a finding's fix surface
   Click on a finding to inspect its details and access available fix controls. Depending on the issue type, the fix may open an article editor, a group editor, an inline settings panel, or an AI-assisted fix panel.

Refresh the audit

10. Run the audit again
    Click "Run now" to trigger a fresh audit of your Help Center. This updates the health score and findings with the latest data.