Can we keep the Help Center articles inside Intercom?

No, HappySupport doesn't store your articles inside Intercom. Your Help Center content lives in HappySupport, and you connect it to Intercom as a data source for your AI chatbot.

How the integration works

HappySupport creates and maintains your Help Center articles. Your Intercom bot (or any other AI chatbot) reads from that Help Center by pointing to your published HappySupport URL.

What to do: Add your HappySupport Help Center URL to Intercom's knowledge base or AI bot settings as an external data source. Your Intercom bot then queries HappySupport content when answering customer questions.

Why this setup matters

Most AI chatbots give wrong answers because they're trained on outdated documentation. HappySupport's Self-Evolving Documentation keeps your content in sync with your actual product. When your team ships UI changes, HappyAgent detects affected guides and updates them automatically.

Your Intercom bot stays the same. The data it reads from becomes current and accurate.