What is the difference between an internal and an external Help Center?

The difference is who can reach it, not how it is built. An external Help Center is for your customers. An internal one is for your own team. In HappySupport you build both the same way. You decide which is which by setting access: public for anyone, password for a shared group, or SSO so only your team signs in.

Can I have more than one Help Center?

Yes, depending on your plan. A single Help Center is a self-contained knowledge base, and you can run several, each for a different purpose: one per product, one per audience, or one internal and one external. Your plan sets how many. Starter includes 1, Professional includes 3, and Scale includes 10.

How do I control who can see a Help Center?

Each Help Center has its own access setting. Public means anyone with the link can read it. Password means readers need a shared password to get in. SSO means people sign in through your identity provider, so only your team or named users get access. SSO is available on the Scale plan.

When should I split content into separate Help Centers?

Split when the audience or the product is genuinely different. A separate product with its own users is its own Help Center. Customer-facing docs and internal team docs belong apart, because one is public and one is locked down. Keep content together in one Help Center when it serves the same people for the same product.

Is a Help Center the same as a knowledge base?

Yes, treat them as the same thing. One Help Center is one knowledge base. The flexibility is in how you aim each one: at a product, at an audience, or at an internal versus external group. Same building blocks, different door.