Can I keep my knowledge in my old Help Center?
Migrate existing help center articles into HappySupport using Zendesk integration during onboarding and transition periods.
No, you can't run your old Help Center alongside HappySupport. The system needs to manage your content directly to keep it up to date automatically and provide the visual representation and other features. You'll migrate your content into HappySupport instead of maintaining two systems.
Scenarios
If your old Help Center is in Zendesk, Intercom, or HubSpot
HappySupport supports importing articles from Zendesk, Intercom, and HubSpot. You can run your old Help Center and HappySupport together during a transition period while your support agents access freshness-monitored documentation in HappySupport.
What to do: During onboarding, choose the import option for your platform and follow the prompts to connect your account and select the content to import. HappySupport shows you a preview of the content before importing it.
What if I am using another Help Center Tool?
Document360, Help Scout, Guru, Confluence, GitBook, and custom setups don't have automatic import flows today.
What to do: Email contact@happysupport.ai with details about your current platform and article count. The team offers custom import assistance for enterprise customers and works with you to find a migration path.
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