How to import an existing Help Center

This article walks you through importing your existing Help Center content into HappySupport. You'll set up a new Help Center by importing articles, folders, and images from your current platform.

Getting Started

1. Create a new Help Center
   Click the plus icon next to the "Knowledge" section in your left sidebar. This opens the setup wizard for creating a new Help Center.

2. Enter your existing site URL
   In the setup screen, you'll see "Hey there, got an existing site I can peek at?" Enter your current Help Center URL (for example: https://helpcenter.neuroflash.com/en) in the provided field. This allows the system to automatically detect your brand colors, logo, and other details. Click "Learn from my site" to proceed.

3. Choose your import option
   Select "Bring my existing one over" from the available options. This allows you to pull in articles, folders, and images from your existing Help Center. Currently, Zendesk imports are fully supported, with Intercom and other platforms coming soon. Click "Continue" to move forward.

Configure Your Help Center

4. Set up your Help Center name and URL
   The system will suggest a name based on your existing site. You can keep the suggested name or modify it in the "Name" field. Choose your Help Center URL by editing the subdomain field. For example, if "neuroflash" is taken, try "neuroflashhelp" instead. Your full URL will be displayed as [yourname].happysupport.help. Click "Continue" when you're satisfied with your choices.

   

4. Choose your access settings
   Select who can access your Help Center:

   • Anyone with the link: Creates a public Help Center accessible to everyone (recommended for customer-facing documentation)
   • Only with a password: Restricts access to users who know the password (suitable for paying customers or partners)

   Click "Continue" after making your selection.

5. Define your content tone
   Choose how your Help Center should communicate:

   • Personal: Uses a conversational, direct style
   • Impersonal: Maintains a neutral, document-style tone

   Your primary language will be automatically detected. These settings will be used when generating or translating content. Click "Continue" to proceed.

Customize and Launch

7. Personalize your branding
   Review the colors and logo detected from your site. You can adjust:

   • Background color
   • Text color
   • Accent color
   • Logo image

   Make any necessary changes or keep the detected settings. Click "Continue" when ready.

8. Configure language translations
   The system will show any additional languages detected on your site. Every article written in your source language (typically English) will be automatically translated into the selected languages. You can add or remove translation languages as needed. Click "Continue" to proceed.

9. Review and launch
   Check your configuration summary one final time. You can click any section to go back and make changes. When everything looks correct, click "Create and start importing" to begin the import process.

Your Help Center will be created and the import process will begin automatically, bringing over all your existing content from the specified URL.