Your Help Center article and sidebar now load at the same time, which can reduce waiting.
New
Some guidance should inform answers but stay off reader-facing pages and links. You can now publish articles as “Internal” so the built-in AI and your customer bots can use them without showing them to readers. This lets you make that guidance available for AI answers while keeping it out of reader-facing content.
Choose “Internal” when publishing an article. Audience rules still apply.
New
When you need to access your help content outside the Help Center, you can now retrieve help centers, collections, and published or Internal articles through the read-only Content API. You can also use reader simulation, and audience rules still apply.
Organization admins can create and revoke API keys in “Settings → API keys” and set an optional expiry. Each key’s secret appears only when you create it, so save it then. Available on Professional and above.
New
Seeing a familiar face beside a name helps you recognize who’s contributing across the product. You can now upload, crop, change, or remove your profile photo. It appears in the side menu, profile popover, articles, Glossary, and team members.
Open your profile controls to manage your photo. You can update it or remove it there at any time.
If you want to search without first finding the search field, you can press ⌘K on Mac or Ctrl+K elsewhere. On desktop, this focuses and selects the search field; on mobile, it opens the search overlay.
Article formatting could make search previews harder to scan. You now see cleaner excerpts in Help Center search results, with tables, links, and inline code preserved, while code blocks, images, media, and formatting markers are left out.
Updated
When documentation is difficult to read or scan, dense text and tight spacing can make headings and lists harder to follow. You’ll now see darker text, revised spacing around headings, and updated indentation, markers, nesting, and spacing between items in numbered and bulleted lists, so the structure is easier to scan.
Open any documentation page to see the updated formatting.
Feature headings now have more room on desktop, and calls to action take only the space they need.
New
When you’re using Intercom Ticketing and are writing an reply, you want to find the right Help Center article without leaving the composer: You can now search and preview articles, then add an available article link to your reply.
Open the article picker beside Intercom’s article button. Private or otherwise unavailable articles are identified, and people who aren’t signed in can open the HappySupport login page. Previews can show step players and videos.
The article picker is available as soon as you have the HappySupport Chrome Extension installed.
