How to Embed a Google Drive Video in a Help Article

You can add a Google Drive video to an article with the editor's "Insert Video" dialog, and it shows up as an embedded player. You'll need an article you can edit. Translations are read-only, so open the original language version.

Open the article

1. Open your Help Center
   In the left-hand "Knowledge" section, click the Help Center you want to work in. Its "Content" page opens.

2. Open the article
   Find the article in the article list and click its title to open it in the editor.

   If you see a "Read-only" message saying you're "viewing the [language] translation" and "Only the original language can be edited," you're on a translation and the formatting toolbar is disabled. Switch to the original language to continue.

Insert the Google Drive video

3. Choose where the video goes
   Place your cursor where you want the video. You can also select text, and the video will replace it.

4. Open the "Insert Video" dialog
   Click the "Insert Video" button in the formatting toolbar. The "Insert Video" dialog opens.

5. Paste your Google Drive link
   Paste the link into the "Video URL" field. The editor accepts these Drive links:

   • A file link in the form drive.google.com/file/d/{file ID}/..., which gets converted to a Drive preview link
   • A Drive preview link

   When the link is recognized, you'll see "Google Drive detected" and "Video will be embedded using Google Drive's player," followed by a "Preview."

   If you see "Google Drive detected" but no preview appears, your link doesn't include a recognized file ID. The dialog won't show any other error for this, so paste a Drive file link or preview link instead. If you see "Unsupported platform," the link isn't from Google Drive or another supported site.

6. Click "Insert Video"
   The "Insert Video" button stays disabled until the preview appears. Once it's enabled, click it. The dialog closes and the video appears as an embedded player at your cursor or in place of the text you selected.