How relevant is writing support content for AI agents too (e.g. ChatGPT)?

Writing support content that AI agents can access and use is increasingly relevant, though the specifics depend on your product's approach to AI integration.

AI agents like ChatGPT, Perplexity, and others are becoming common ways people search for help. When your support content is structured clearly and accessible to these tools, AI agents can surface accurate answers about your product instead of hallucinating or giving outdated information.

What to do: Write clear, direct content with explicit questions as titles. Avoid burying answers in marketing fluff. There are also many technical optimizations, which you don't have to worry about. As your Help Center on HappySupport is optimized for LLMs and AI agents right away, without you doing anything.