Can we have separate Help Centers for admins and regular users?
Yes, you can create separate Help Centers for different audiences by setting up multiple knowledge bases in your workspace and configuring different access controls for each.
How it works
HappySupport lets you run multiple knowledge bases from a single workspace. Each knowledge base operates as an independent Help Center with its own articles, categories, branding, and access settings. You can make one Help Center public for regular users while restricting another to admins using password protection or SSO.
If you want a public Help Center for users and a password-protected one for admins
Create two separate Help Centers in your workspace. Configure the user-facing one with authentication type "None" to make it publicly accessible. Configure the admin-facing one with "Password" authentication so only people with the shared password can view the content.
What to do: Go to each Help Center's "Settings" → "Access Control", select the authentication type, and save.
If you want SSO-restricted access for your admin Help Center
You can restrict a Help Center to users authenticated through your SAML 2.0 identity provider. This lets you control access through your organization's directory.
What to do: Set up SSO for the admin Help Center. This requires an Enterprise plan.
Plan limits for multiple Help Centers
The number of Help Centers you can create depends on your plan:
- Starter: 1 Help Center
- Professional: up to 3 Help Centers
- Enterprise: unlimited Help Centers
If you're on Starter and need separate Help Centers for different audiences, you'll need to upgrade to Professional or Enterprise.