Help Center Settings

The settings area lets you configure every aspect of a Help Center project, from basic identity information to advanced deployment options.

Select a help center from the sidebar to open its settings.1/14Next

Main Menu

The left sidebar lists all your Help Center projects under the Knowledge section. Selecting a project (like ClickUp) opens its dedicated settings panel. Each project row displays a small icon, the knowledge base name, and quick-access icons for settings and external navigation.

Help Center Settings Navigation

Once you select a project, a secondary sidebar appears with all available configuration categories. Settings are organized into logical groups:

Knowledge Base Settings: Contains foundational configuration options.

• Domain setup: Configure custom domains for your Help Center URL
• Authentication: Manage sign-in requirements and access control
• Add-ons: Enable or disable additional features and integrations
• General: Edit the Help Center's name, description, and URL slug

Branding: Controls visual appearance.

• Theming: Customize colors, fonts, and overall look

Content: Manages Help Center content features.

• Glossary: Define terms that appear throughout your documentation
• Translations: Configure language settings and localization
• Customization: Adjust content display preferences
• Quick Links: Set up shortcut links for easy navigation

Discovery: Handles search and findability features that help visitors find relevant content.

• AI Search: Powers the search bar and related content suggestions across your Help Center
• SEO/GEO: Shows the automatic optimization features for search engines and AI answer engines

AI-Powered Search

The search bar at the top of your Help Center uses a hybrid approach to find relevant articles. It combines traditional keyword matching with semantic understanding, so visitors get useful results even when their search terms don't exactly match the words in your articles.

For example, someone searching "cancel my plan" will find an article titled "Ending a subscription" because the system understands these phrases mean the same thing. Search results display up to 20 articles ranked by relevance, with matching terms highlighted in your Help Center's brand color. Each result shows a snippet from the article content and breadcrumb navigation so visitors can see where the article lives in your collection structure.

SEO/GEO Settings

The SEO/GEO page provides an overview of how your Help Center is optimized for discoverability. Everything on this page is generated and maintained automatically. There's nothing to configure.

Your content is optimized for two types of discovery:

Search Engines (SEO): Classic search engines like Google and Bing can find and display your articles effectively.

• XML sitemap: A complete index of every published article and collection, including last-modified timestamps and per-language alternates. The sitemap refreshes automatically as you publish.
• robots.txt: A crawler policy that opens your docs to search engines and directs them to the sitemap.
• SEO-optimized descriptions: Every article gets a concise, AI-written meta description (around 160 characters) for its source language and each translation. These appear as snippets in search results.
• Structured data (JSON-LD): schema.org markup on every page so search engines can show rich results. This includes Article, TechArticle, HowTo, Q&A, BreadcrumbList, CollectionPage, Organization, and WebSite schemas.
• Open Graph and Twitter cards: Title, description, and a dynamically rendered preview image on every page for clean unfurling when shared on social media and chat apps.
• Canonical and hreflang links: Canonical URLs plus hreflang alternates for each translated language, helping search engines understand your multilingual content structure.

AI Answer Engines (GEO): AI assistants like ChatGPT, Claude, and Perplexity can access and cite your content in their answers.

• AI crawler access: The robots.txt explicitly welcomes major AI crawlers (GPTBot, ClaudeBot, PerplexityBot, Google-Extended, and others) with Content-Signal preferences that allow citation in answers.
• Machine-readable JSON feed: A structured application/ld+json feed of full article content designed for AI systems to ingest and cite accurately.
• RSS/Atom feed: A standard syndication feed of articles per language for readers and aggregators.
• Semantic, multilingual content: Clean semantic HTML with clear heading structure, plus a content variant for every published language.

The page is read-only. You can click the links shown on the page to view live resources like your sitemap, robots.txt, and feeds. This lets you verify everything is working as expected.

Related Topics

At the bottom of each article, a "Related topics" section displays up to six links to similar articles. These suggestions are based on the actual content and meaning of the article, not just shared tags or categories.

This helps readers discover related content naturally. Someone reading about billing might see links to articles about invoices, payment methods, or account upgrades without needing to search or browse through collections manually.

How These Features Work

Both the search bar and related topics use AI to understand article content at a conceptual level, not just by matching keywords. This means your Help Center becomes easier to navigate as you add more articles.

These features are enabled by default and require no configuration. They automatically include all published articles in your Help Center and work across all languages you've set up.

Deployment: Manages technical publishing options.

• Codebase: Access code-related deployment settings

Advanced: Contains sensitive operations.

• Danger Zone: Access irreversible actions like deleting the Help Center

General Settings Page

The General page displays when you select it from Project Settings. It contains two main sections:

Identity: Set the public-facing name and description that readers see. The Name field holds your Help Center's title, while the Description field accepts a brief summary of what the Help Center covers.

URL: Define the unique slug used in your Help Center's web address. The Slug field shows the customizable portion, followed by the fixed domain suffix (like .happysupport.help). Changing the slug moves your Help Center to a new address, so the current URL displays below the field for reference.