What article templates can I use to generate new support articles?

When you create a new article, you can assign a template type to define the content format and structure.

Select a content type like "Step by Step" to set the format of your article.

Article Templates

The template selection area appears directly below the title input field when you're editing an article. You'll see a row of pill-shaped chips, each representing a different article format. Selecting a template helps categorize your content and signals to readers what type of information to expect.

Step by Step: We recommend using only the recorder for this type (Select Step by Step Guide). If you don't want to record your screen, but still want to create a written step by step guide, this template is the right one for you. Use this template for procedural guides or tutorials that walk readers through a process in sequential order.

Overview: We recommend using only the recorder for this type (Select Descriptive Guide). If you don't want to record your screen, but still want to create a written overview article, choose this for introductory articles that provide a high-level overview of one screen with different features or areas.

FAQ: Select this format when structuring content as frequently asked questions with corresponding answers. Also troubleshooting articles belong to this template.

Reference: Best suited for technical documentation, specifications, or lookup-style content that readers consult for specific details.

Knowledge: Apply this template to general informational articles that explain concepts or provide background understanding to use your software.

Best Practices: Use this for articles that share recommended approaches, tips, or optimal ways to accomplish tasks inside your software.

To assign a template, simply click the corresponding chip. The selected template will appear highlighted with a tinted background, indicating it's active for your article.